Purchasing our Services

We believe that pricing by the hour is highway robbery. Why? Because we know that if you are a seasoned technician or trainer, you can get something done in a shorter amount of time, which may not equate to a ‘good’ billable rate as some companies may view it.

We practice fair, transparent pricing. You’ll never be surprised by hidden fees and you’ll always be delighted by extraordinary service. That is also why we were named Best of 2013 by Make It Better Magazine readers.

So don’t pay crazy per hour rates that other IT companies charge, choose by service item instead. It doesn’t matter if we are onsite for 15 minutes or 6 hours, the rate is the same.

Base Service

(All support calls start with one Base Service and can add on any Add-on Services)

Base Service List  With Maintenance  Without Maintenance
Onsite Visit and Diagnostic
$             99.95
$          129.95
Remote connection
$             23.95
$            49.95
On Your Behalf Service/Concierge
$             23.95
$            49.95

 

Add-ons
With Maintenance
Without Maintenance
Blackberry Setup + Sync
$             39.95
$            49.95
Cell Phone Tethering Setup, Training
$             39.95
$            49.95
Hard drive check for physical defects
INCLUDED
$            29.95
Computer Setup
$             39.95
$            49.95
Computer Setup with Data Transfer
$             99.95
$          129.95
Computer Tune Up
INCLUDED
$            49.95
Data Backup
INCLUDED*
$            79.95
Data Backup & Transfer
$             49.95
$            79.95
Data Recovery Assessment
INCLUDED
$            49.95
Data Restore
$             24.95
$            79.95
Desktop/Tower Physical Cleaning
$             29.95
$            49.95
Digital Camera Installation + Configuration + Training
$             29.95
$            49.95
Hardware Installation or Connection (No software installation)
$             19.95
$            24.95
Hardware Installation + Configuration (Software install)
$             39.95
$            49.95
Hardware Troubleshooting
$             39.95
$            49.95
Hardware/Software Assessment & Recommendation
$             39.95
$            49.95
iPhone Setup, Sync + Training
$             39.95
$            49.95
iPod/MP3 Setup, Sync, + Training
$             39.95
$            49.95
Memory Installation
$             19.95
$            29.95
Network Configuration
$             79.95
$            99.95
Network Repair + Troubleshooting
$             64.95
$            74.95
Operating System Installation/Upgrade
$             99.95
$          129.95
Operating System Repair
$             79.95
$            99.95
Phone Consultation –  1 hour
1 Hr per month INCLUDED
$            99.95
Printer Cleaning
$             75.00
$            95.00
Printer Installation or Connection (No software installation)
$             24.95
$            39.95
Printer Installation + Configuration (Software install)
$             39.95
$            54.95
Printer Troubleshooting
$             39.95
$            54.95
Priority/ER Response
INCLUDED
$            99.95
How do I…?’ Training Questions – set of 2
$             14.95
$            24.95
Router (Wired Network) Installation
$             79.95
$            99.95
Shopper’s Pick Up Fee
$             24.95
$            49.95
Smartphone Setup, Sync + Training
$             39.95
$            49.95
Software Configuration
$             24.95
$            34.95
Software Installation (each additional after first)
$             14.95
$            24.95
Software Installation with configuration (1 title)
$             29.95
$            39.95
Software Installation (First title)
$             19.95
$            29.95
Software Removal (up to 2 Titles)
INCLUDED
$            19.95
Software Diagnostic/Troubleshooting/Repair
$           29.95
$            49.95
Virus & Spyware Removal
INCLUDED
$          199.95
Wired or Wireless Router Security Key Reset
$             24.95
$            39.95
Wireless Network Installation
$             79.95
$            99.95
Unlimited After Hours non-dedicated technician remote help (price is per person per month
$25
$40

 

Training
With Maintenance
Without Maintenance
Remote/Phone Training (1 hour session)
$          90.00
$          110.00
Remote/Phone Training (2 hour session)
$          150.00
$          180.00
On Site Training (1 hour session)
$          90.00
$          110.00
On Site Training (2 hour session)
$          150.00
$          180.00

 

* $24.95 plan includes 10GB data backup. Additional space available for purchase at $5/10 GB.